SiteKiosk Online, together with Gruveo, demonstrates how customer service in public spaces can be reimagined. By combining the cloud-based kiosk and digital signage platform SiteKiosk Online with Gruveo’s browser-based video calling, a solution is created that works without an app or registration.
It addresses sectors such as transport, government, retail and healthcare, where public-facing service points require immediate digital assistance.
Challenges:
Long queues, limited staffing, increasing expectations for instant digital access. At the same time, high security and IT demands for public terminals.
The solution:
SiteKiosk Online handles secure terminal management, remote monitoring and content control. Gruveo is embedded into the kiosk Online UI to enable one-tap video calls without registration. Browser-based, global performance, features such as call routing, queueing and recording.
Implementation:
Scalable within days, depending on number of sites, agents, or seasonal traffic. Administrators design UI and routing logic themselves.
Benefits:
- Immediate access to human support, no app required.
- Fully branded and controlled environment.
- Scalable solution, from one terminal to large networks.
- Enhanced security & compliance via automatic log-out, session reset etc.
Real-world example:
At Dutch partner Prestop’s reception area, visitors can initiate a live Gruveo video call with a staff member via terminal, replacing the need for a permanent front-desk.
Outlook:
The joint solution makes service interactions in public and semi-public environments more accessible, efficient and future-proof. Organisations offering digital self-service can seamlessly integrate human support and elevate their service level.