Ticket ID: 26794 Creation Date: 1/10/2025 8:28 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.9.6127 Language: English
Views: 512 Last Modification Date: - Platform:
Level: Pending Modified By: -

Support Request: Issue with HTTP Request on Kiosk Using SiteKiosk Software

Description

Dear SiteKiosk Support Team,

We are experiencing an issue with our kiosk, which uses the SiteKiosk software to run Google Chrome in a secure environment. The kiosk is configured to open our web application upon startup. However, we’ve noticed that during the first few seconds of launching the application, it seems unable to send or receive HTTP requests.

When testing the same setup in a regular browser without SiteKiosk, the application works as expected, with no delays in HTTP communication. This leads us to believe the issue may be related to SiteKiosk’s environment or initialization process.

Answer: (1)
Re: Issue with HTTP Request on Kiosk Using SiteKiosk Software 1/10/2025 10:09 AM
Hello,

There is no known issue but SiteKiosk does more than a normal browser at startup, which can of course also lead to a delay at startup (depending on the performance of the system)

Please note that SiteKiosk 9.9.6127 is out of support. The actual SiteKiosk Cassic Version is 9.9.7077: https://www.sitekiosk.com/eu/sitekiosk-classic-windows-version-history/

Here an FAQ how to update (if necessary):
https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=24834

Please also note:
SiteRemote, SiteCaster and SiteKiosk Classic are legacy products.
SiteRemote and SiteCaster will only receive service updates (security updates and bug fixes) for until the end of 2025.
SiteRemote.net will cease operations on the 31st of December 2025 as is communicated on the login page of https://www.siteremote.net.
If you have your own SiteRemote server you can still use it after the 31st of December 2025 for as long as you like. This product will receive no support after that date, though.

SiteKiosk Classic as a standalone software will still be available. There is currently no planned end date for it.
But as a legacy product it receives limited support, meaning only severe bugs will be fixed and the Chromium browser engine will be updated about 1 or 2 times a year.


Therefore, please also take a look at our current product SiteKiosk Online https://www.sitekiosk.com/eu/sitekiosk/

SiteKiosk Online is designed from scratch and, except for the start mode of the client software, everything is configured on the SiteKiosk Online server (in the projects you can publish on the client computers).
With SiteKiosk Online you can create interactive content as well as display scheduled and event-driven content.
The licensing of the client is also handled by the server and you no longer need to store any licensing information on the client.

We also offer upgrade licenses from SiteKiosk Classic to SiteKiosk Online (SiteKiosk Online Cloud - Upgrade):
https://sitekiosk.com/eu/web/Shop/Shop.aspx?GroupIdx=1

You can test everything before you purchase any license.
Simply create a so-called team at https://sitekiosk.online

After creating and logging in to your team, you can create a new project under >Projects (e.g. with Browser Template), which can then be published to the SiteKiosk Online Client(s), that you have registered to the team.


The client software can be downloaded under >Dashboard>Downloads (there is client software for Windows and for Android).
System requirements: https://sitekiosk.online/help/en/SystemRequirements.html

After installing the SiteKiosk Online Client & registering it with your team (there is also a client for Windows that automatically registers the client with your team), you can log in to your team at sitekiosk.online and publish the project.
Here is some more information about the client: https://sitekiosk.online/help/en/SiteKioskClient.html


There is also an online documentation available:
https://sitekiosk.online/help/en/Welcome.html

And here a PDF with more information about SiteKiosk Online:
https://www.sitekiosk.com/wp-content/uploads/sitekiosk-en.pdf

Here you also find some tutorial videos about SiteKiosk Online:
https://www.sitekiosk.com/eu/tutorials/

Regards,
Michael Olbrich
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