Ticket ID: 26878 Creation Date: 9/19/2025 4:27 PM Product: SiteKiosk Online Client Attachment: -
TicketType: Support Request Version: 1.7.169 Language: English
Views: 1595 Last Modification Date: 10/17/2025 9:02 PM Platform:
Level: Pending

Support Request: No toolbar in PDF popup

Description

I’ve noticed that when I create a “PDF” popup, the toolbar does not appear.
As a result, it’s not possible to zoom in or print the PDF.

How can I make this toolbar visible?

Answer: (1)
Re: No toolbar in PDF popup 9/19/2025 8:45 PM
Hello,

Thank you for your inquiry. In the Popup - PDF Viewer, there are four icons: up, down, plus and minus. The fifth icon, Print, becomes visible if Printing is allowed in Project Settings>>Printing. If you have made a change on the project, you will need to publish it to see it on the client. If the PDF toolbar is not visible, you will need to check your Popup settings>>Position/Sizes. Then your project resolution versus your monitor resolution or if in Preview (Project), reduce the Zoom on the top.

Project resolution can be changed in View (top right)>>Resolution/Zoom. Your monitor settings can be reviewed in (Portal) Monitoring>>Device>>Hardware>>Video>>Resolution.

Best regards,
Andre.
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