Ticket ID: 26934 Creation Date: 3/31/2026 9:53 PM Product: SiteKiosk Online Client Attachment: -
TicketType: Support Request Version: 1.9.66 Language: English
Views: 2725 Last Modification Date: 4/29/2026 5:03 PM Platform:
Level: Closed

Support Request: Question about Licensing

Description

We had an annual cloud kiosk plan, and licenses expired after a month. We again added another annual plan, and still can't see any active licenses in our account. We are confused. Please advise

Thanks
Maddy

Answer: (3)
Re: Question about Licensing 3/31/2026 10:42 PM
Your licenses have not yet been activated. You will need to login to your SiteKiosk Online account and activate the licenses under >Team >Licensing. I will send you a separate email with more info.
Re: Question about Licensing 4/1/2026 12:41 AM
Can you also help me with refunding the recent annual license purchase? Because we already had a license for the annual plan.
Re: Question about Licensing 4/1/2026 4:41 PM
This request has been processed. My email to you yesterday bounced back. I just tried to send a different email to you from calvin.ward(at)sitekiosk.com with the info you will need. Please let me know if you do not receive it.
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